Privacy Policy

Last updated: July 11, 2025

This Privacy Policy describes how MyPet (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from usemypet.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, depending on how you interact with us.

We may use your information to:

  • Communicate with you
  • Provide or improve our Services
  • Comply with legal obligations
  • Enforce our terms of service
  • Protect our rights and the rights of users

 

What Personal Information We Collect

Information You Provide Directly:

  • Contact details: name, address, phone number, email
  • Order information: billing and shipping addresses, payment confirmation
  • Account info: username, password, security credentials
  • Customer support: messages or inquiries you send us

Usage Data (Automatically Collected):

We collect information through cookies and similar technologies, including:

  • Device and browser details
  • IP address and network data
  • Interaction with the Site (pages visited, features used, etc.)

Information from Third Parties:

We may also receive data from:

  • Shopify and service providers powering our store
  • Payment processors for order fulfillment
  • Marketing and analytics tools via cookies and tracking technologies

Any third-party data is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products & Services: to process your order, manage your account, deliver products, and handle returns/exchanges
  • Marketing: to send promotional emails or show targeted ads
  • Security & Fraud Prevention: to detect and prevent fraudulent activity
  • Customer Support & Service Improvement: to improve the website and respond to inquiries

Cookies

We use cookies to:

  • Remember your preferences
  • Improve your shopping experience
  • Analyze traffic and usage

Learn more at: Shopify Cookies Policy

You can disable cookies in your browser settings, but some features may not function properly.

We do not respond to “Do Not Track” signals. Learn more: www.allaboutdnt.com

How We Disclose Personal Information

We may disclose personal data to:

  • Vendors/service providers (Shopify, payment processors, customer support, etc.)
  • Marketing partners (only as allowed by law)
  • With your consent
  • In legal proceedings or regulatory investigations
  • In connection with business transfers (e.g., merger, acquisition)

We do not sell or share sensitive personal information without your consent.

Third-Party Sites & Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. Review their privacy policies before sharing information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under 16. If you believe a child has submitted personal data, please contact us to request deletion.

Security & Data Retention

While no system is 100% secure, we take reasonable steps to protect your information. We retain data as needed to:

  • Provide the Services
  • Comply with laws
  • Resolve disputes
  • Enforce policies

Your Rights

Depending on your location, you may have the following rights:

  • Access your personal information
  • Delete your data
  • Correct inaccurate data
  • Port your data to another provider
  • Restrict processing in certain cases
  • Withdraw consent
  • Appeal decisions we make regarding your data

You can also opt out of marketing emails via the “unsubscribe” link. We may still send you non-promotional messages (e.g., order confirmations).

We may ask for verification before processing your request and allow authorized agents to act on your behalf when legally allowed.

Contact

If you have questions or wish to exercise your rights, please contact us at:
Email: support@usemypet.com

For data protection purposes, MyPet is the data controller of your personal information.